Refund and Returns Policy
Return & Refund Policy – NVLTY Clothing UK
Our Return & Refund Policy
At NVLTY Clothing UK, we want customers to have a positive shopping experience. We understand that there may be occasions when you need to return an item, so this policy explains the general process for returns and refunds.
If you have any questions about returning an order, please contact us at [email protected] before sending anything back.
Return Eligibility
To be eligible for a return, items should generally be returned in their original condition. Clothing should be unworn, unused and free from damage, stains or alterations.
Where applicable, original tags and packaging should also be included with the returned product.
Items that have been worn, washed, altered or damaged after delivery may not be eligible for a refund.
How to Request a Return
Before returning an item, please contact our customer support team at:
Please include your order number, product name and the reason for your return. Our team will review your request and provide the appropriate return instructions.
Please do not send an item to an address without receiving the relevant return instructions.
Return Condition
Products should be carefully packaged to help prevent damage during return shipping. Customers are encouraged to retain proof of postage or tracking information until the return has been processed.
Once we receive the returned item, it may be inspected to confirm that it meets the applicable return conditions.
Damaged or Incorrect Items
If you receive an item that is damaged, defective or different from the product you ordered, please contact us as soon as possible.
Email [email protected] with your order number and a clear description of the issue. Photographs may be requested where necessary to help us review the situation.
Our team will assess the issue and provide guidance regarding the next steps.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
If the refund is approved, it will generally be processed using the original payment method where possible.
The time required for a refund to appear in your account can vary depending on your bank, card issuer or payment provider.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return and the circumstances of the order.
If you believe that you have received an incorrect or damaged item, please contact us before arranging a return so that our team can provide appropriate guidance.
Exchanges
If you would like to exchange an item for another option, please contact us at [email protected].
Exchange availability may depend on the product and available stock. Our customer support team can provide further information after reviewing your request.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
Please include your order number and clearly explain that you are requesting cancellation. As orders may begin processing shortly after purchase, cancellation cannot always be guaranteed.
If an order has already been dispatched, you may need to follow the applicable return process.
Refund Processing Time
After an approved refund has been processed, the funds may take additional time to appear in your account.
Processing times depend on the payment method and financial institution used for the original purchase.
If you have received confirmation that your refund has been issued but cannot yet see it in your account, please allow additional processing time before contacting your payment provider.
Contact Us
If you have questions about this Return & Refund Policy or need help with a specific order, please contact:
NVLTY Clothing UK
Email: [email protected]
When contacting us, please provide your order number and relevant details so that we can understand your request.
Important Information
This policy should be read together with any other applicable terms and conditions displayed on the NVLTY Clothing UK website.
Nothing in this policy is intended to remove or restrict any statutory consumer rights that may apply under UK law.
We aim to handle return and refund enquiries clearly and fairly while providing customers with the information they need.
Our Commitment
We want the return process to be as straightforward as possible. If you have any concerns about your purchase, please contact our team before returning an item.
Email: [email protected]
Thank you for choosing NVLTY Clothing UK. We appreciate your business and are always happy to assist with questions regarding returns, refunds, exchanges or orders.