Returns & Refund

We offer a convenient 7-day return policy to ensure your satisfaction. You have 7 days after receiving your item to request a return, giving you plenty of time to try it on and make sure it’s perfect for you.

What Can Be Returned?

To be eligible for a return, your item must meet the following conditions:

Unworn or Unused: The item must be in the same condition you received it, with no signs of wear or tear.
Original Packaging: Please return the item in its original packaging, including any tags or inserts.
Proof of Purchase: Having your receipt or proof of purchase will expedite the return process.

How to Make a Return

Making a return is easy! Simply follow these steps:

Contact Us: Reach out to our friendly customer service team at support@nvltyclothing.co.uk to initiate the return process.
Return Instructions: We will provide detailed instructions on how and where to return your order. The customer is responsible for all return shipping costs and a 10% restocking fee based on the original order value.
NOTE: Please do not send back any items without first contacting us for a return authorization. Items sent back without prior notification may not be accepted.

Refunds

Once we receive your returned item, our team will thoroughly inspect it within 3 business days. We will then promptly notify you by email regarding the status of your return – whether it’s approved or rejected.
If your return is approved, you will receive a refund automatically back to your original payment method. Please allow additional processing time for your bank or credit card company to reflect the refund in your account.